Terms and Conditions

 

Delivery

All packages will be delivered by ParcelForce, and tracking numbers will be texted to your phone. We aim to deliver within 2 working days of every order placed. Vouchers will be sent by first class post.

Breakages

If any of your products reach you damaged, please call us as quickly as possible on 01835 830 495 or email us on info@bornintheborders.com and we will endeavour to rectify the issue.

Lack of stock

If for any reason we have run out of stock, we will contact you within 24 hours to let you know and either offer a refund or arrange a delivery once stock has become available.

Payment queries

If you have any issues with payment, please call us on 01835 830 495 or email on info@bornintheborders.com

Your banking details

We do not keep any record of these, as they are all held by our payment partner PayPal.

General enquiries

We are always happy to help. We may not be Amazon, but we still endeavour to deliver what we said we would when we said we would. If you have any issues at all, please call us on 01835 830 495 or email on info@bornintheborders.com

Who are we exactly?

Born in the Borders is the trading name of Scottish Borders Brewery Ltd. Our address is Born in the Borders, Lanton Mill, Jedburgh TD8 6ST.